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The Page With The Important Information

Terms and Conditions of Website Use 



1.1 Welcome to The Terms and Conditions of Website Use tells you the terms on which you may use our website, whether as a registered user or a guest.  By using the site, you accept the Terms and Conditions of Website Use and agree to obey them. If you don't accept them, please don't use the site.

1.2 If you have any comments on the Terms and Conditions of Use for this website, please email them to


2. Who We Are is operated by Dots + Letters Language Services (L.S.), with office in 9 Ivedon Road, Welling, Kent, DA16 1NN, UK.


3. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you. You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes). You agree to follow our Acceptable Use Policy which is set out further down this page.

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them. Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy in the section headed Privacy Policy. By using the site, you agree to us handling this information and confirm that data you provide is accurate.

If you order goods or services from us through the site, your order will take place under our Terms and Conditions of Supply of Services, which you can request from us by email to


4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.


5. Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

• Any loss to you arising from use of our site

• Loss of income, profit, business, data, contracts, goodwill or savings.


We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.


6. Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy further down the page after the heading Acceptable Use Policy. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our Acceptable Use Policy.


7. Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.


8. Links to Our Site

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our Acceptable Use Policy. We can end this permission at any time. You must not suggest any endorsement by us or association with us unless we agree in writing.


9. Links From Our Site

Links from our site to other sites are only for information. We don't accept responsibility for other sites or any loss you suffer from using them.


10. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.


11. Applicable Law

The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.


12. Contact Us

Please email us at to contact us about any issues.



This page provides the legally important terms to guide you in using this website responsibly, whether you are registered or visiting as a guest. By using the site, you accept the terms outlined on this page and agree to obey them. If you don't accept them, please don't use the site. Customer data privacy and preferences are very important too and a full section further below is dedicated to this within the Privacy Policy and Cookie Policy. Please take a moment to read the following terms carefully. Many Thanks!


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Acceptable Use Policy



1.1 This is our Acceptable Use Policy.  If you use our website, it means that the policy applies to you and that you agree with it as part of the Terms and Conditions of Website Use, which is set out above. We may change these terms so we expect you to check this page from time to time as the changes will be binding on your. There may also be changes elsewhere on our site. 

1.2 If you have any comments on our Acceptable Use Policy, please email them to


2. Who We Are is operated by Dots + Letters Language Services (L.S.), with office in 9 Ivedon Road, Welling, Kent, DA16 1NN, UK.


3. What you must not do

You must not use the site to do any of the following:

• Break any laws or regulations

• Do anything fraudulent, or which has a fraudulent effect

• Harm or attempt to harm minors

• Do anything with material that does not meet our content standards (these are listed below)

• Do anything with unsolicited advertising material (known as spam)

• Transmit any data or material that is harmful to other programs, software, or hardware (for example, viruses, Trojan horses, worms, etc.)

• Copy in any way or re-sell any part of our site (unless we allow it under our website terms)

• Interfere with or damage any part of our site, equipment, network, software or storage arrangements.


4. Content Standards

Here are our content standards. They apply to all material that you contribute to our site and to all interactive services. You must follow these standards carefully, but please also follow the spirit of them.


Your contributions must be:

• Accurate (if they are factual)

• Genuine (if they state opinions)

• Within the law.


Your contributions must not be:

• Defamatory,

• obscene or offensive, 

• likely to deceive,

• harass, annoy, threaten,

• invade someone else's privacy.


And they must not:

• Promote material that is sexually explicit.

• Promote violence, or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation.

• Infringe anyone else's intellectual property.

• Be used to impersonate anyone, or misrepresent anyone's identity.

• Encourage or assist anything that breaks the law.


5. Interactive Services

Our standards for interactive services, such as chat rooms and bulletin boards, are as follows:

• We will tell you clearly about the service.

• We will tell you what form of moderation we use for the site.

• We will try to assess risks on the site (especially for children) and will moderate if we think it is appropriate.

Please note, however, that we are not required to moderate our interactive service. We will not be responsible for any loss to anyone who does not use our site according to our standards (whether or not we have moderated the service).


6. Important Notice for Parents

Use of our interactive service by a child is subject to parental consent. If you permit your child to use the service, we advise you to explain the risks. Moderation is not always effective. Please contact us if you have a concern about moderation.


7. Disclosure to Courts

If you have to disclose Confidential Information by order of a court or other public body you may do so.


8. Suspension and Termination

If we think you have breached this policy, we will take whatever steps we think are necessary.

These might include:

• Stopping your use of the site temporarily or permanently.

• Removing material you have put on the site.

• Sending you a warning.

• Taking legal action.

• Telling the right authorities.

• We exclude legal responsibility and cost for actions we take to deal with your breach of our policy.

Privacy Policy

1. Introduction

1.1 This is our Privacy Policy. It tells you how we collect and process data received from you on our site.

1.2 If you have any comments on this privacy policy, please email them to


2. Who we are

2.1 Here are the details that the Data Protection Act 1998 says we have to provide you as a 'data controller':

2.1.1 Our site is:

2.1.2 Our company name is: Dots + Letters Language Services

2.1.3 Our address is: Dots + Letters L.S., 9 Ivedon Road, Welling, Kent, DA16 1NN

2.1.4 Our nominated representative is: Ms Andrea Leupold


3. What we may collect

3.1 We may collect and process the following data about you:

3.1.1 information you put into forms or surveys on our site at any time. This may include information provided at the time of registering to use a service provided on our site, subscribing to receiving regular information, posting material or requesting further services. We may also ask for your information when you report a problem with our site;

3.1.2 a record of any correspondence between us;

3.1.3 details of transactions you carry out through our site

3.1.4 details of your visits to our site and the resources you use

3.1.5 information about your computer (e.g. your IP address, browser, operating system etc) for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

3.2 Please note that we do not store credit card details and we do not share customer details with any third parties without the customer's consent.


4. Cookies

4.1 We use cookies to distinguish users and improve our site. Please look at our Cookie Policy for more cookie information.


5. How we use what we collect

5.1 We use information about you to:

5.1.1 present site content effectively to you;

5.1.2 provide information, products and services that you request, or (with your consent) which we think may interest you;

5.1.3 carry out our contracts with you;

5.1.4 allow you to use our interactive services if you want to;

5.1.5 tell you about charges for our services; and

5.1.6 tell you about other goods and services that might interest you.

5.2 If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

5.3 If you are a new customer and where we permit selected third parties to use your data, you will only be contacted if you agree to it.

5.4 If you don't want to be contacted for marketing purposes by ourselves or any of our third party advertising partners, please tick the relevant box that you will find on screen when we collect your data for such service.

5.5 Please note: we don't identify individuals to our advertisers, but we may give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.


6. Where we store your data

6.1 We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

6.2 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure and in accordance with this privacy policy.

6.3 Any payment transactions will be encrypted. If we give you a password, you must keep it confidential. Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.


7. Disclosing your information

7.1 We are allowed to disclose your information in the following cases:

7.1.1 if we want to sell our business, or our company, we can disclose it to the potential buyer;

7.1.2 If we want to sell or buy any business, or assets, we can disclose your personal data to the potential buyer or seller of such business or assets;

7.1.3 we can disclose it to other businesses in our group, which means our subsidiaries, our ultimate holding company and its subsidiary as defined in Section 1159 of the UK Companies Act 2006;

7.1.4 We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights; and

7.1.5 We can exchange information with others to protect against fraud or credit risks.


8. Your rights

8.1 You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at

8.2 The Data Protection Act 1998 gives you the right to see information we hold about you.


9. Links to other sites

9.1 Please note that our Terms and Conditions and our policies will not apply to other websites that you get to via a link from our site.

9.2 Our Site may, from time to time, contain links to and from the website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility of liability for these policies.


10. Changes

10.1 If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

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Cookie Policy 

1. Definition

1.1 Cookies are small text files placed on your device when you visit our site, if you agree to this.


2. How we use Cookies

2.1 We use cookies to recognise you and your preferences, improve our site's performance and collect analytical information for ourselves and our business partners.


3. 'Session' and 'Persistent' Cookies

3.1 We use the following cookies:

3.1.1 'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

3.1.2 'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

3.2 Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners. Please note that third parties may also use cookies over which we have no control.


4. Disclaimer

4.1 All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioural Targeting.

4.2 If at any time you wish to disable our cookies you may do so through the settings on your browser (but if you do so you will not be able to use certain important features of our service).

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